Welcome to ANDORA HOME LONDON Limited (“ANDORA HOME LONDON”, “we”, “our” or “us”) website (site).

The terms and conditions set out below describe how we conduct our business through the site, they are subject to change and you should check for any such changes each time you visit this website.

General Information

This website is owned by ANDORA HOME LONDON Limited (“ANDORA HOME LONDON”, “we”, “our” or “us”). The images contained on the site are provided in good faith and are a fair reflection of the products being offered for sale. We cannot warrant the appearance and/or colours of products shown exactly replicate the appearance and/or colours of the physical products. All sizes and measurements are approximate, but we do try to make sure that they are as accurate as possible.

Product, Payment and Price

The products described and offered for sale are intended for domestic use only. All prices listed in GBP(£) include VAT. All stock and prices are subject to availability, items added to the basket may change as you proceed to checkout so please check your order before submitting payment. The total price payable for the goods and delivery will be as shown when you place your order. ANDORA HOME LONDON are entitled to make adjustments to the price due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. ANDORA HOME LONDON will inform you of the correct price and give you the opportunity to cancel the item or order. If ANDORA HOME LONDON unable to fulfill part or all of your order due to stock becoming unavailable we will refund your payment for items we are unable to supply. ANDORA HOME LONDON is not accountable to offer any additional compensation in any form for disappointment suffered.

Payment

We accept payment by credit/debit cards: Visa Debit, Visa, Mastercard, Delta or by Paypal. ANDORA HOME LONDON will not be liable for charges or payment processing fees, should they apply, associated to your chosen method of payment. Your order will only be processed once authorisation of your credit card has been received. Once an order has been placed, ANDORA HOME LONDON are not able to guarantee that changes to an order can be made prior to the order being dispatched.

Promotional Codes

From time-to-time ANDORA HOME LONDON will offer promotional codes via our website or via email. All promotional codes will have an expiration date and time and will be for over the value of £25. ANDORA HOME LONDON reserves the right to withdraw, restrict use of promotional codes, and restrict use of promotional codes in conjunction with one another.

Security Policy

ANDORA HOME LONDON website is secured by secure sockets layer (SSL), ensuring all user information is encrypted before being sent across the internet. ANDORA HOME LONDON does not store customer credit details on our website or servers.

Your Statutory Rights

As a consumer, there are certain terms implied into your contract with us which we cannot exclude or limit (for example, the provisions of the Sale of Goods Act 1979).

These terms and conditions do not dispute your statutory rights as a consumer. If you would like more information on your statutory rights, contact your local Trading Standards Office (www.tradingstandards.gov.uk), Citizens Advice Bureau (www.citizensadvice.org.uk) or (www.consumerdirect.gov.uk)

Faulty Products

If the products that you purchase from us are faulty, or in your opinion not fit for the purpose in which you purchased them, you should advise us of this via the ‘contact us’ section within a reasonable time following delivery or within a reasonable time following discovery of the defect(s) which are not apparent to you on an initial inspection. We would need to be informed within 48 hours or any faults, if the item becomes faulty within 28 days we will arrange a replacement or refund. If you are outside of the 28 days, we will need the products to be sent back to us for inspection – we can then proceed a refund or replacement.

Where you have purchased products, which come with a manufacturers’ warranty, you should contact us and inform us of any defects in those products within the warranty period specified by the manufacturer (details of which are supplied with the products).

We will examine the products and, if they are faulty, we will provide one of the following solutions:

We will remedy the defect.
Replace the defective product(s)
Refund the price of the defective product(s)
Refund / Replacement Policy
Refund / Replacement Policy: If you exercise your statutory rights as outlined above, we will deal with your query as quickly as possible and exchange the product or arrange a refund.

If you have received an incorrect, faulty or damaged item, please contact our Customer Service Team at cs@andorahomelondon.co.uk – we would require photographs of the damaged items, and then arranging for these items to be sent back to us and we will refund you postage costs and send you out a replacement. Without the items back in our warehouse, we unfortunately cannot send out replacement products. These items should be reported within 48 hours of receiving them.

Unwanted Goods: If for whatever reason you want to return a product, the products received back should be ‘as new’ not incomplete,i.e. missing components and/or accessories. You have the right to return an unwanted product within 14 days of receiving it.

Delay or Failure to Perform

ANDORA HOME LONDON shall not be held liable if we are prevented or delayed in performing any of our obligations to you due to any cause beyond our reasonable control (e.g. an act of God, war or civil disturbance, an act of terrorism, industrial action).

Limitations of our Liability

Without prejudicing your statutory rights, we will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of this contract for:

Any losses which are not foreseeable by both you and us when this contract is formed arising in connection with the supply of products or their use by you.

Any losses which are not caused by any breach by us.

Our products are for domestic use only and we do not accept liability for the fitness of goods for business purposes, nor do we accept any liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim. Nothing in this Contract shall limit or exclude our liability to you for things which we cannot, by law, limit or exclude and, further, nothing in this contract means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or subcontractors is limited.